Bought my KatyDid at a local shop. It came with a straw. Love how long it keeps ice and how cold it keeps my drink. I would give it a 5 but apparently the straws should not be cleaned with soap. Washed it one time with soap and can't get the taste off the straw.
I purchased the Lilac Floral Tumbler a while back and absolutely LOVE it! However it ran into a little trouble when it JUMPED (I promise, I had nothing to do with it) off the coffee table and chipped the lid. I was irritated, so I went to the Katydid site and low and behold you can order replacement lids! So I did! When the lid arrived I noticed a slight problem - IT WAS THE WRONG COLOR!! What to do? I couldn't go around with an orchid lid on a lilac tumbler! So, I emailed customer service. They quickly responded and rectified the situation without one insult to my intelligence - lol! Seriously though, this product is awesome and the customer service is even better!!
We are just so thrilled you love the tumbler Janis! Thank you so much for the amazing review, we will make sure to let our team know they are doing an outstanding job.